Refund policy

Variation or Updates to Terms and Conditions

DTLL Workshops Pty Ltd (Little Lane Workshops) may vary these Terms and Conditions at any time by updating them. Any variations on these terms will only apply to any tickets purchased AFTER these Terms and Conditions have been updated.

General Ticket Terms and Conditions & Use of This Website

Your space in a class is reserved only once full payment has been received.

By Purchasing a ticket you agree to all conditions outlined by DTLL Workshops Pty Ltd (Little Lane Workshops) below.

Refunds or Class Transfers

• DTLL Workshops Pty Ltd (Little Lane Workshops) cannot not offer refunds as a result of a change in your availability or personal circumstances. 

• If you wish to transfer your ticket to another date, we will require a minimum of 7 days notice so that we have time to resell your place in the class that you booked. Only one transfer is allowed per ticket as long as it is arranged no less than 7 days out from the event. If a transfer is not possible a 3 month credit may be given at the discretion of management.

• Any Non refundable Booking Deposits made are non refundable in the event of a cancellation on your behalf.

• Our workshop tickets are non refundable, but if on the day you find yourself unable to attend, you may pass your ticket to someone else you wish to come in your place. If you wish to transfer your ticket to another individual, please notify us of this change via email to info@littlelaneworkshops.com.au

• DTLL Workshops Pty Ltd (Little Lane Workshops) will only offer a refund of a ticket or the transfer to another class if an event is cancelled or rescheduled and you cannot or do not wish to attend the rescheduled date, or to the extent otherwise required by law (including the Australian Consumer Law).

• On the very rare occasion we have to cancel a class due to minimum class numbers not being met, or a cancellation from a creative for some reason, we may do so at any time prior to the class scheduled date and time. You will of course receive a full refund OR you can choose to attend another class of the same value.

• In the event that a class is cancelled or rescheduled all liability is limited only to the amount of the ticket price and DTLL Workshops Pty Ltd (Little Lane Workshops) and the attending creatives will not be liable for any other losses incurred by you as a result of the cancellation or rescheduling of a class, including but not limited to any travel and accommodation costs.

Covid Conditions

• Should any updated Covid restrictions require us to postpone classes, your ticket will be moved to a rescheduled date or converted to a 18 month credit that can be used to rebook at a later date, book into an alternative class or can be used to purchase online or in store.

Product Returns

• You will be entitled to a refund or exchange where we are required to do so under any relevant laws, including the Australian Consumer Law. You may ask for a refund or exchange if an item is faulty, incorrectly shipped, or is significantly different to what you asked for.

  In the event that you believe that you are entitled to a refund or exchange, please provide us within 7 days:

  • your full name and address;
  • the original order number; and
  • the reason for claiming the refund or exchange.
  • All goods must returned to us unused and is as new condition.

• In the event the product return is because the product is significantly different to what you asked for, or has been incorrectly shipped, we will refund you the cost of return postage.

• We cannot offer refund or exchange because of change of mind, so please choose items carefully.

Gift Cards

• We offer 3 years validity on all gift cards sold after June 2018 so please be sure to use it before the expiry date as we cannot reissue after it has expired.

• Gift cards are non refundable and not redeemable for cash.